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Profiles
of Selected Team Members
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Albert-Summary:
- Experience
with hundreds of real estate transactions and involved
in the transfer of $71 million worth of homes.
- Believes
in answering the telephone live and responding to
emails within minutes.
- Consistently
recognized for excellence and leadership by peers
and industry associations.
- Committed
to serving the community through extensive volunteer
and leadership commitments.
Earned first
real estate license in 1989, Licensed Real Estate Broker
since 1992.
| Albert-Background:
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Albert is
a leader in the real estate industry. Since 1991, Albert
has been involved in the representation of clients in
hundreds of real estate transactions involving over
$71 million dollars worth of property. His experience
"gives great comfort to customers because they
know that in the rare event of a problem with their
transaction, I have been deeply involved in so many
transactions that I will have the knowledge and resources
to find a solution." According to Hepp "Many
of our customers choose our company because they want
to avoid new companies or Realtors that don't have substantial
real estate transaction experience."
Some previous
customers have singled out Albert for impressive service:
Richard Forbes of Bloomington said "I rated BuySelf
Realty a 10 (on a scale of 1 to 10) for responsiveness…and
we would like to thank Albert for all his help."
Another customer said "He answered my call on Sunday,
that was great and more than I expected."
Industry
Associations and Albert's peers have consistently recognized
his leadership with appointments to numerous committees
at the Association of Realtors, including the prestigious
Governmental Affairs committee in 2001, 2002, 2003 and
2004. Albert emphasizes that "the recognition is
nice, but we focus on our customers and what is important
to them" to sustain the company's success. Albert
has also been a leader in community service, which he
says "is the reason I work in real estate"
because he can help his customers while he does community
work. He spoke of a recent afternoon where he worked
with "some people from the orphanage, but interrupted
my volunteer work whenever a customer called with a
question. We finished the work, and the orphanage staff
was thrilled to be using our equipment and other resources."
His countless hours of volunteer work resulted in his
election as President of the Junior Chamber of Commerce,
an organization dedicated to building leadership skills
through community service. He has substantial accomplishments
in leadership positions for causes as diverse as: Minority
collegiate scholarships, Christian Organizations helping
street children and orphans in Tijuana and Tecate, Mexico,
AIDs treatment charities, Junior Achievement for Inner
City children, and Cornerstone Ministries for Christian
Outreach and Support to the economically disadvantaged.
Albert started
in real estate in 1988, received his Bachelor's Degree
in Real Estate and Accounting from the Ohio State University
in Columbus, Ohio in 1991.
| Ken-Background:
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Ken started
in real estate in 2002 and has found a real talent for
serving customers and anticipating their needs. Ken
has significant experience working with customers to
solve problems, involved as a team member on transactions
totaling over $28 million since 2002. Ken has been recognized
for innovation and creativity in serving customers and
is the subject of much of the "fan mail" we
receive here. Ken graduated from Northwestern College.
The entire
service team and Ken pride themselves on their involvement
with their customers. "I make sure that I speak
with nearly all of our customers, at least once and
often many times, to make sure they are informed and
feel comfortable with the transaction." Ken emphasized
the team's focus on answering the telephones live and
answering emails within an hour if not minutes "People
today don't want to leave a voicemail, so we answer
our phones live and take care of the question immediately.
They don't want to wait and be called back, and we pride
ourselves on being responsive."
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Customer Feedback Ticker:
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Member,
Cincinnati Association of REALTORS® , Dayton Area Board of REALTORS®, Springfield
Board of Realtors® and the Midwestern Ohio Association of Realtors (based in Troy),
Hamilton-Fairfield-Oxford Board of Realtors, Warren County Board of Realtors
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