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We answer our phone

We answer our phone
While others make all callers go to voicemail, your call will be answered by a live person when you call BuySelf Realty. If a buyer or agent happens to call us, the call will be answered by a live person. We don't make them navigate a voicemail system and punch the right numbers to reach a live person.

Others answer the first calls but then switch
Yes, there are some Ohio companies out there will answer the phone before you have paid, but then require you to communicate via email, fax, or their website once you are listed. We don't believe in that. You call the same number from beginning to end, and get the same responsive service the entire time.

Look out for one person shops
Other companies aren't so much companies as they are one person shops. Sometimes they are available, some times they are not. When the one person gets sick, gets on a long phone call, goes on vacation, or has family obligations, good luck. Just hope your buyer or an agent doesn't call them during those times. At BuySelf, we have a professional team available 7 days a week.

Only one company answered 96.6% of calls live in the past year
A wise person once said "What gets measured gets done." BuySelf Realty tracks every call, and the team watches our call answering performance regularly. That is the only way we have exceeded our goal of answering 95% of calls in the past year.

Call us at 513-407-5701, you will see.

For the entire year of January to December of 2009, BuySelf Realty answered 96.5% of calls with a live person. We track our telephone answering performance closely and consistently exceed our goal of over 95% of calls answered with a live person. We strive to answer the telephone because we believe it is [...]

From October to December of 2009, we answered 95.9% of callers with a live person. We believe that answering the telephone with a live person is the key to excellent customer service. We closely track our performance and strive that less than one in every twenty callers goes to voicemail.

Our goal is that fewer than 5 out of every 100 calls we receive will go to voicemail. In September, only 3.5 of every 100 calls we received went to voicemail, so we exceeded our goal. We take responsiveness to our customers and all callers very seriously, and track our performance.

Last month we answered 97.6% of the callers with a live person. Our goal is to answer over 95% of calls, and we track our performance very closely.

July was our best month ever, for answering the telephone: 98.9% of our callers were answered live.

 Note: BuySelf Realty is closed for most holidays. We cannot guarantee phone answering perfection. Voicemail is available for after hours and holiday calls.