Cincinnati Flat Fee MLS Listing

For the entire year of January to December of 2009, BuySelf Realty answered 96.5% of calls with a live person. We track our telephone answering performance closely and consistently exceed our goal of over 95% of calls answered with a live person. We strive to answer the telephone because we believe it is [...]

From October to December of 2009, we answered 95.9% of callers with a live person. We believe that answering the telephone with a live person is the key to excellent customer service. We closely track our performance and strive that less than one in every twenty callers goes to voicemail.

Our goal is that fewer than 5 out of every 100 calls we receive will go to voicemail. In September, only 3.5 of every 100 calls we received went to voicemail, so we exceeded our goal. We take responsiveness to our customers and all callers very seriously, and track our performance.

Last month we answered 97.6% of the callers with a live person. Our goal is to answer over 95% of calls, and we track our performance very closely.

July was our best month ever, for answering the telephone: 98.9% of our callers were answered live.

An excellent job by our service team, in spite of this being the very busy time of year. Good work team!

We strongly believe in answering the telephone with a live person, we don’t like voice mail. This past month only 2 out of every 100 callers went to voice mail.

We focus on answering calls with a live person, and measure our performance. Last month in April we answered 97% of the calls we received live.